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Citizen Access - Benefits

Making it easier to get what you need

Simple and convenient, with no need to contact us. Sign-in using your mobile, tablet or computer to get the answers you need FAST!

View Your Claim

The new portal allows you to view your benefit claim details in real time, to see:-

Your payment information

  • when your next payment is due
  • how much to expect
  • details of previous payments

Your weekly entitlement

  • how much you are currently entitled to
  • details of previous entitlement
  • if any deductions are being made for recovery
    of an overpayment


The progress of your claim

  • if your claim has been assessed
  • if your claim is suspended

Claim details 

  • who is included in your claim
  • the income used in the current
  • other financial information


Decision Notices

  • No more post! View, download and print online
  • Get an email when you have new notices

If you would like some help and advice with
Citizen Access, please contact us.


*Once you have accessed your claim, do not bookmark/save the page to your favourites as it may not work properly next time you sign in.*

(Last updated 20/05/24)

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