Julie Smith - Head of Housing manages the Housing Services Unit.
The Housing Services Unit is divided into three main sections:
The following is a list of the staff that forms the Housing Management Team which has responsibility for the housing service we provide.
Hayley McKay - Neighbourhood Operations Manager - firstname.lastname@example.org
Operational Services is responsible for the day-to-day management of our Council Properties. The section is further divided into two sub-sections:
Dean Pickett - Property Services Manager - email@example.com
The Property Services Team provides and supports the operational delivery of the response repairs, cyclical maintenance and planned programmes across the properties owned by the Housing Service. This team is responsible for the general management of the Council's (non-housing) property portfolio.
Claire Nijjer- Housing Needs and Advice Manager - firstname.lastname@example.org
The Housing Options Service delivers free and confidential advice to those in housing need. They provide advice on a range of issues including the prevention of homelessness, domestic violence, rent and mortgage arrears, harassment and illegal eviction. The team is also responsible for verifying and maintaining applications to the Housing Register and garage waiting list. The allocation of all homeless accommodation for the allocation of Council and our partner Housing Association properties, assessment of medical and social applications, acquisition of properties for the Rented Accommodation in the Private Sector scheme (RAPS), reviewing tenancies for exit from the RAPS scheme, assisting those with support needs into supported housing and determining housing duty for homeless applicants. The Temporary Accommodation Team is responsible for managing the Council's hostel accommodation. The team also provides support services to all customers currently living in temporary accommodation for whom a support need has been identified.
Drop in service:
No appointment is necessary to access the Drop In services at the Town Hall.
Housing Advice: Monday - Friday 9.00 - 17:00
Neighbourhood Management Team: Monday - Friday 9.00-17.00