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Report a change in circumstances

Already claiming and want to tell us about a change in your circumstances ?


These are some common changes that need to be reported:-


HB claims need to be updated if your circumstances change. Examples of changes that may affect the amount of HB you are entitled to:-

  • you (or your partner) start or leave a job;
  • any of your children leave school or leave home;
  • anyone moves into or out of your home (including lodgers and sub-tenants);
  • if you cease to be entitled to Income Support or Jobseekers Allowance;
  • your income or the income of anyone living with you, including benefits and Tax Credits, changes;
  • your capital, savings or investments change;
  • you or anyone living with you becomes a student, goes on a Youth Training Scheme, goes into hospital or a nursing home, goes into prison, or gets, changes or leaves a job;
  • your rent or your landlord changes;
  • you move address;
  • you or your partner are going to be away from home for more than a month;
  • you receive any decision from the Home Office


LCTS is assessed using Income Bands, which means we don't need to know about ALL changes, so here are some examples of changes that should be reported:-

  • you (or your partner) start a new job or leave your current job
  • if your (or your partner's) income goes up or down for any reason*
  • if you (or your partner) start to get, or stop getting, a disability benefit or Carer's Allowance
  • if there is a change to your household such as a partner moving in or out, a new baby being born, or a child going to live somewhere else. You don't need to tell us if other adults move in/out
  • your (and any partner's) savings/capital goes over £10,000
  • you change address
  • you (or your partner) are going to be temporarily absent from your property for more than 4 weeks


*You only need to report changes to your household income that will result in a different income band taking effect. See the income bands and whether yours will change

If your email or telephone number changes



Tell us ONLINE and ON TIME!

Complete the online change of circumstances form and attach any documents.

Where any additional information is required, we will contact you by telephone, text, email or by letter.

Have questions? Get in touch at


Income Bands

If you receive Income Support, Income-Related Job Seekers Allowance or Income-Related Employment Support Allowance (known as Income-Related Benefits) you will receive a LCTS discount of 70% (band 1). This does not include Universal Credit.

If you do not receive an Income-Related Benefit, we will calculate your discount based on your income and people in your household. The table below shows the Household types and Income Bands used:-


Single Person

Single with 1


Single with 2+



Couple with 1


Couple with 2+


Amount we will reduce

your Council Tax by:

£0 to £100

£0 to £160

£0 to £220

£0 to £140

£0 to £205

£0 to £260

70% (band 2)

£100.01 to


£160.01 to


£220.01 to


£140.01 to


£205.01 to


£260.01 to


55% (band 3)

£180.01 to


£240.01 to


£295.01 to


£240.01 to


£281.01 to


£340.01 to


40% (band 4)

£215.01 to 


£255.01 to


£350.01 to


£290.01 to


£320.01 to


£400.01 to


25% (band 5)

More than £255

More than £280

More than £450

More than £340

More than £370

More than £430

 0%   (band 6)


For more information about electronic communications, see the  Benefits directive (PDF) [146KB]  authorising us to do this.



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