Exceptional Hardship Payment
Exceptional Hardship Payments (EHP) provide customers with financial assistance when the Council thinks that additional help with Council Tax is needed.
EHP awards are expected to be short term awards to overcome temporary situations, and to give customers time to seek assistance to resolve their financial difficulties. Whether an award of EHP is made, how much it is for and for how long it is paid will be a decision for the Council and will depend on an individual's circumstances. Each case is treated on its own merits.
Who can claim EHPs?
A person must be currently entitled to Council Tax Support (CTS) and be deemed to be suffering exceptional hardship, as mentioned above.
An Exceptional Hardship payment will also be considered for those applicants who have applied for CTS but have not qualified and have made an application for a Discretionary Council Tax reduction within one month of receiving their decision from the Council.
What information do I need to provide?
As part of the EHP application you must provide 2 months recent bank statements to demonstrate your income and outgoings declared on this form. You must also provide us with your Universal Credit award details.
Take a photo or screen shot and upload it on to the Evidence Attachment Form.
***YOUR EHP APPLICATION WILL ONLY BE CONSIDERED IF FULLY COMPLETED AND BANK STATEMENTS ARE PROVIDED***
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