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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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Important Information

If you need to make a payment for more than one account (eg: Rent, Council Tax, Garages,etc) and you have your reference numbers to hand, please contact the Call Centre on 023 9258 4242 to process all payments.


If you need to make rent payments only  please contact The Neighbourhood Management Team on 023 9254 5665.

 

PLEASE BE AWARE - the financial year for 2016/17 will span over 52 weeks of the year, including the 4 rent free weeks, tenants are charged for 48 weeks of the year. 

 

  • Are you in arrears with your rent, you MUST ensure that you continue to make payments towards your arrears during 'Rent Free weeks'.

  • Any debt with housing may result in preventing you from carrying out a transfer/mutual exchange, being eligible for new fencing/kitchen schemes and completion of right to buy.
  • The number of recharges for tenant lock outs (or gaining entry due to lost keyes) and other Tenant Led repairs has reached an unacceptable level. Should you have two or more recharges that remain unpaid,the repair service for the repairs may be withdrawn and you will be enquired to make alternative arrangements.
  • Please ensure that you contact your Neighbourhood Housing Officer to advise of any changes to your personal or financial circumstances in order to ensure your rent account information is correct, for example, change of name, telephone numbers, seperation, new jobs, loss of job etc.
  • Please be aware it is a Tenant's responsibility to notify Housing Benefits of any changes in your circumstances including seperations, births or new jobs.

 

USEFUL PHONE NUMBERS

  • Neighbourhood Managment Team: 023 9254 5665

  • Call Centre: 023 9258 4242
  • Right To Buy: 023 9254 5320
  • Housing Needs Team: 023 9254 5682
  • Housing Advice Team: 023 9254 5476
  • Temporary Accomodation Team: 023 9254 5731
  • RAPS Queries: 023 9254 5373
  • Supporting People: 023 9254 5722
  • Older Persons Support: 023 9252 9308
  • Housing Benefit: 023 9254 5325
  • Council Tax: 023 9254 5470
  • Kier: 0800 028 0835
  • Citizens Advice Bureau: 023 9260 4606
  • YOU Trust: 013 2982 1942
  • Hamshire Police: 0845 045 4545
  • Jacobs Well: 0808 145 2232
  • Southern Electric: 0800 117 116
  • British Gas: 0845 608 4400
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