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101 - When it's less urgent than 999

101 - when it's less urgent than 999

The majority of people know that 999 is there for emergencies. But did you know that currently up to 70% of 999 calls to the police do not require an emergency response?

 

General police enquiries in Hampshire are currently made to 0845 045 45 45, but from May, people living in Hampshire and the Isle of Wight will have a new number to call. To report vandalism, noise nuisance or abandoned vehicles, or any other kinds of nonemergency anti social behaviour issues that you want resolved you should –

CALL 101.

 

101 is a new single non-emergency number which gives the community easy access to safety advice, information and the ability to report things they believe require action. The Police and local authorities will work together to improve the delivery of these non-emergency services and help partnerships gain up to date intelligence on community issues.


The 101 number will make it easier for the public to access the services they need whilst freeing up the 999 services for real emergencies. 101 will be available 24 hours a day, seven days a week, with calls charged initially at a fixed rate of 10p per call. This charge will be reviewed once the service is up and running, with the aim of eventually making calls to 101 free.

 

Superintendent Nigel Hindle who is responsible for managing this exciting new initiative, said, “In Hampshire, we currently receive 300,000 - 999 calls a year, but only 30% of those are real emergencies. We are committed to answering 999 calls within 10 seconds and we achieve that target over 90% of the time. However, if we can minimise ‘non-urgent’ calls to 999,we will be able to provide a far better service to those with a genuine emergency. This isn’t about cost, it’s about providing a better service.”

 

Hampshire is one of just five pilot 101 areas, but the service will eventually be expanded to cover England and Wales by 2008.


Website: www.101.gov.uk

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