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Accessibility and site help

Accessibility for people with disabilities

 

We are committed to complying with the Disability Discrimination Act (external link) and have made significant improvements to our website in order to reduce the barriers experienced by people with disabilities. In accordance with central Government guidelines it is our policy to create pages to W3C Web (external site) Content Accessibility Guidelines Priority 2 level. We are aware, however, that occasionally we do make mistakes. If you find any of our pages inaccessible to you please use the contact form to let us know (including details of the technology you are using) and we will make every reasonable effort to either remove the barrier or provide the information in a format that you find acceptable.

 

Changing the text size

 

On the top of every page there are some options to change the text size. (larger, smaller or normal) Using these options you can customize how big you wish the text to be. Please be aware that making the text very large can make the website very hard to use.

 

To change text size using the browser functions

 

Most web browsers include functionality to let you increase or decrease the text in a Web page. For example, to increase text size:

 

Internet Explorer. Menu option: View > Text Size > Largest

Firefox, Netscape. Menu option: View > Text Size > Increase

Opera. Menu option: View > Zoom > %

Safari. Menu option: View > Make text bigger

 

 

Further accessibility information on external websites

 

AbilityNet - My computer my way! (external site)

 

Do you need help in making your computer easier to use? Look at the many ways you can make your keyboard and mouse, Windows, the internet and your favourite applications suit you and your needs...

 

BBC - My web my way (external site)

 

My Web, My Way is a new website which aims to help arm our audience with the tools and understanding which will enable them to make the most of the world-wide web whatever their ability or disability.

 

Low graphics pages

 

At the bottom of every page you will find a 'Low Graphics' link, although not strictly text-only, these pages are quicker loading and useful if you do not need the images or if you are on a slow connection.

 

Printing

 

On the bottom of every page you will also find a 'Print Friendly' button, this will strip the left-hand menu bar and top bar graphics to enable the main text to print.

 

Downloading documents

 

Most of the files made available on the site will be either Microsoft Office or PDF files. The free Adobe Acrobat viewer software (for PDF files) is available from the Adobe website.

 

We also endeavour to give you an indication of the file size for downloadable items so that you can judge whether or not it will take a long time to download on your particular connection.

 

If you are having problems downloading and viewing Adobe PDF files using Internet Explorer as your browser, sometimes it can be due to your Temporary Internet files, do the following (Windows only)

 

Delete the temporary files that Internet Explorer creates.

 

1. In Internet Explorer, select Tools > Internet Options.

2. Click Delete Files in the General tab and then click OK when prompted.

 

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