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Gosport Borough Council
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Homelessness Support Services - Service Description

Homelessness is different for each person.
 
At Gosport we believe that people who are homeless have had their lives disrupted and this makes them vulnerable, at least for a period of time.
 
We also realise that the temporary home that a person is given can make the homeless situation better or in some cases worse. This will also affect the amount of help a person will need.
 
At Gosport we are aiming to improve the standard of temporary accommodation but there is still a severe shortage of good quality temporary and permanent self-contained accommodation. In some cases homeless people are spending years in temporary accommodation.
 
We try to deal with both the immediate problems a homeless person has and their needs for the future.
 
YOUR RIGHTS
 
Not all but some people will need help either for a short or a longer period of time while they are homeless. Whichever is the case, people have rights to the service provided by the Homelessness Support Service.
 
These rights are:
 
  • The right so say what they want or do not want in terms of help
  • The right to be involved in deciding what help they need and how it will be given
  • The right to complain and have a senior officer look at their case
  • The right to say no to any help, apart from where you need to claim Housing Benefit to help pay for your temporary accommodation (including State Benefits if applicable)
  • The right to ask for a review of the help needed and how it will be given
  • The right to privacy in your temporary accommodation
  • The right to confidentiality of information
  • The right to be treated with respect
  • The right to choose how help will be given
 
THE AIMS OF THE SERVICE
 
These are:
 
  • To give help so that people can overcome the disruption to their lives brought about by being homeless
  • To help people to become independent but also to give help when it is needed
  • To make sure that people are treated with respect, dignity, and independence
  • To give choice and control to people wherever possible
 
THE SERVICE WE WILL PROVIDE
 
  • All homeless people will be able to use the basic support service
  • If a homeless person has special needs these will be discussed and a support plan will be put in place to deal with those needs
  • The type of accommodation to be provided will be taken into account when looking at a persons needs
  • The persons views and wishes will be respected while taking into account the limits of the service and the law
 
Tel: (023) 9254 5602
Temporary accommodation: (023) 9254 5358