Housing Benefits provides help with paying your rent. The amount of help to which you may be entitled will depend on your income, savings and family circumstances. To claim Housing and/or Council Tax Benefit you will need to complete an application form. These are no longer available in paper form and are completed electronically. Please click here for more information on how to make a claim.
Housing Benefit does not provide assistance with paying mortgages. You may be able to receive assistance for your mortgage from the Department for Work and Pensions.
Always ensure that your name, address and National Insurance number is on everything that you send.
When your entitlement to benefit has been calculated you will receive a determination letter showing how it has been worked out. You must check this letter carefully and let us know if any of the information used is incorrect.
You have the right to a review and if necessary a further review of any determination that the Council has made regarding your Housing/Council Tax Benefit, however this must be done within strict time scales. You should contact the Benefits Section if you need to know more about this.
If your circumstances change you must inform the Benefits Section straight away. Failure to do so may mean that we will take court action against you and if we pay you too much benefit, you will have to repay it.
Did you know that you can now report changes in circumstances affecting Housing and Council Tax Benefit over the telephone?
Ring in the Changes
If you would like to use this service, please ring 023 9254 5325 to speak to a benefit assessor.
There is a temporary change to opening hours:
closed all day Monday, open Tuesday 9am to 5pm, closed all day Wednesday, open Thursday 9am to 5pm, and open 1pm to 5pm Friday.
In certain circumstances the change can be processed during the telephone call.
Please note that it may still be necessary for you to supply original supporting documents to confirm the change and we will tell you about this when you call. For more information, see the directive (Adobe PDF format) authorising us to do this.
Some examples of changes that affect the amount of benefit that is paid are:
- you start or leave a job;
- any of your children leave school or leave home;
- anyone moves into or out of your home (including lodgers and sub-tenants);
- if you cease to be entitled to Income Support or Jobseekers Allowance;
- your income or the income of anyone living with you, including benefits and Tax Credits, changes;
- your capital, savings or investments change;
- you or anyone living with you becomes a student, goes on a Youth Training Scheme, goes into hospital or a nursing home, goes into prison, or gets, changes or leaves a job;
- your rent changes;
- you move from this address;
- you or your partner are going to be away from home for more than a month;
- you receive any decision from the Home Office
If you are unsure about this or need any further information regarding Housing/Council Tax Benefit please contact the Benefits Section on (023) 9254 5325. or email firstname.lastname@example.org
Advice: If you are applying for Housing / Council Tax Benefit
Local Housing Allowances
Important Changes from April 2013
Do you know someone who is claiming benefit to which they may not be entitled?
If the answer to the above question is yes, telephone this office on (023) 9254 5545 giving full details so that allegations can be investigated. Alternatively, fill out our online 'Housing Benefit - Reporting a Fraud' form.
Any information provided will be treated in the strictest confidence.