We at Gosport Building Control Services are committed to providing you, our customer with services that are efficient, friendly and represent good value for money.
With the help of market research we have made it our business over the past years to ask you what level of service you want from us. This Charter contains details of our services and the standards we will guarantee to you, our customer.
Our Staff
When you talk to us you will find us friendly, courteous, and at all times ready to offer commonsense, down-to-earth practical advice when dealing with your building projects.
Remember - we are impartial and publicly accountable so you can rely on the information we give you. We also enjoy a close liaison with all other Local Authority services, so if we can't help we often know someone who can.
The Service we provide
- Building Regulations:- Plan examination and Site Inspection
- Dangerous Structures and Demolitions
- Road Naming and Postal Numbering
- Access Officer for the Disabled
Gosport Building Control Services are acknowledged nationally as leaders in the provision of Quality Assured Services and are proud to guarantee the following levels of service which greatly exceed those normally expected or required by legislation.
Customer Care
- All letters will be answered within 5 working days of receipt.
- Staff will always wear name badges when in the office.
- A professional Surveyor will always be available during the working day, either over the telephone or at the customer enquiry desk, to provide general information and advice.
- We will respond to any complaints within 5 working days.
- Advice notes will always be available explaining services and how procedures work.
- All our letters and documents will be in plain language.
- All telephone calls received within Building Control during normal office hours will be answered promptly and always within 10 seconds.
- We will always be pleased to arrange timed appointments for your convenience.
Building Regulation Services
- All Full Plans applications will be examined within 15 working days. Every application will be acknowledged within 5 working days and the Surveyor dealing with your application identified.
- All Building Notice applications will be acknowledged together with, if necessary a request for additional information within 15 working days.
- Pre-submission consultancy will always be available.
- Site inspection visits requested a.m. will be guaranteed p.m. the same day and p.m. requests guaranteed a.m. the next day.
- Surveyors will always be contactable through the Building Control Office during the normal working day.
- No limit is placed on the number of inspections made to your site during any day and in the case of an unforeseen problem we guarantee to have a Surveyor with you within 1 hour.
- A Saturday morning site and out of hours inspection service will be available by arrangement.
- A completion certificate will be issued within a maximum of 5 working days of the project being satisfactorily completed.
Dangerous Structures
- All sites reported as dangerous will be inspected on the same day as the complaint is received.
- All immediately dangerous structures will be either made safe or adequately fenced-off without delay.
Demolitions
- All statutory notices will be processed within a maximum of six weeks.
- A Notice will always be issued to the applicant listing all necessary conditions.
- Site inspection and monitoring will be carried out when notification is received.
Street Naming and Postal Numbering
- 90% of all properties will be issued with postal addresses prior to occupation.
- The remaining 10% will be issued within 3 months of occupation.
All the above standards are the minimum you should expect from us. Our aim is to exceed these wherever possible.
Value For Money
Our services are continually assessed to ensure they offer the highest levels of quality and efficiency.
Building Regulation charges are set annually in order to cover the cost of the plan examination and site inspection services. Charge levels fall within nationally set guidance and are consistent with charging schemes set by all adjacent Local Authorities.
Raising the Standards
It is our intention to ensure you are always fully satisfied with the services we provide for you.
It is only by listening to you, our customer, that improvements can be made and if you are not totally satisfied in any way with the service we have provided to you, or you can offer suggestions as to possible improvements, do please let us know.
Gosport Building Control Services has a comprehensive complaints procedure in place. If you have a complaint please tell us and we will investigate the matter immediately and respond to YOU within 5 working days. A complaint form is always available on request.
Remember that Gosport Building Control is also accountable to you through an elected Councillor who will investigate and report back to you. You can also, of course, ask your Councillor to consult the Local Ombudsman.
Finally, Gosport Borough Council also operates a Council wide complaints procedure. A separate leaflet outlining this procedure is available from Gosport Town Hall.
We are continually trying to raise standards where possible and your comments will always be treated very seriously.
If you would like to discuss any aspect of our services please phone (023) 9254 5431 or call at our reception counter at Gosport Town Hall. We will be pleased to hear from you.
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