Best Value Inspection of Housing Repairs and Maintenance
Best Value Inspection Report December 2000 Recommendations
| Key Recommendations |
Action |
Target Date |
| Link Housing Strategy and Best Value aims |
Review and link the aims and objectives detailed in the Housing Strategy & Best Value review |
Ongoing |
| Repairs & maintenance to support corporate initiatives |
Produce a strategic document to ensure 'joined up' working across departments |
March 2002 |
| Appraise strategic service delivery/procurement options |
Proceed with appraisal, consult widely with tenants, indicating key milestones in the process |
March 2002 |
| Improve monthly meetings with repairs contractor |
Utilise full range of information gathered by the authority |
In Progress |
| Sign up sub-contractors to required standards |
Contractors appointed by the Council to produce a list of sub-contractors for approval. Council/Contractor to ensure that they sign up to required standards |
In Progress |
| Improve multi-trade jobs |
Council to work with relevant contractor to resolve difficulties with Multi trade jobs |
March 2002 |
| Improve level of appointments |
- Increase number of appointments being made and kept;
- introduce shared diary system with contractor
|
March 2002
Achieved to be linked to the above |
| Involve customers in larger procurement contracts |
Start the process by consulting widely with tenants and indicate key milestones |
Achieved as part of Partnering Process |
| Adopt a detailed protocol for tenant's involvement in decision making |
Arrange meeting with Councillors to discuss involvement contract |
March 2002 |
| Continue to develop the Tenant Leaseholder Consultation framework |
Maximise representation through the ongoing Tender Leaseholder Consultation development process |
Ongoing |
Principal Recommendations
Responsive Repairs |
Action |
Target Date |
| Examine performance of category 2 & 3 repair requests |
Compare with performance on category 1 & 2 repair requests |
March 2002 |
Recommendations -
Performance Management
Cost Effectiveness |
Action |
Target Date |
| Improve presentation of performance information supplied to Housing Committee |
Target times to be set against actual performance information |
March 2001 |
| Share achievements with staff |
Provide information in a systematic way to staff on performance, cost effectiveness, accolades, awards |
Ongoing |
| Review unit costs |
Review unit costs on an annual basis (higher costs currently reflect active tenant involvement and partnership development) |
Achieved & Ongoing |
| Increase customer awareness of performance |
Present information to allow for comparison e.g. progress milestones |
July 2001 |
Recommendations -
Planned Maintenance |
Action |
Target Date |
| Examine the first and second year costs of the partnering arrangement |
Include a clear target for costs in the second year of the partnering arrangement and compare/analyse to first year costs |
April 2001 |
| Complete the planned maintenance documented procedure |
To be completed at the earliest opportunity having consulted on its content with the contractor and stakeholders |
Achieved & circulated |
| Sign up sub contractors to required standards |
Contractors appointed by the Council to produce a list of sub contractors for approval, to ensure that they sign up to required standards |
Achieved during Year 2 of Partnering process |
Recommendations -
Voids |
Action |
Target Date |
| Reduce current void turn around time |
- Target times to be set against actual performance information reported to Housing Committee;
- review the documented procedure on responsive repairs and voids, involving stakeholders to see how it can be improved
|
Achieved, Void target for 2001/2 = 25 days.
Policy reviewed consultation to take place |
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