INTRODUCTION
As part of the package of Best Value Performance Indicators, every council is required to perform surveys every three years. The requirement is defined by Central Government and includes some very precise guidance on aspects such as:
Which questions must be asked
The exact wording of questions
The target population
The sampling frame
The sampling method
Sample size and confidence levels
The time of year for field work
Weighting the results
Confidentiality
What results must be published.
The "general" survey was carried out in November 2003, and its unweighted quantitative and qualitative data results are shown in the file below, by the method of imbedding the results within the framework of the original questionnaire. The Council will take all the results of the survey and use them, where possible, to help shape Council policy and to improve the services that it provides to the community.
All of the survey results related to Performance Indicators have already been published in the Best Value Performance Plan 2004/2005, which may be viewed by clicking here.
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